FAQ
Q. Can I change my registered address or phone number?
A. You can change your registered address, phone number, etc. by going to "My Page" → "View address in account details."
Q. I would like to change my password.
A. Please reset your password from "My Page" → "If you have forgotten your password, click here" and then register a new password.
Q. I forgot my password.
A. Please change your password by going to "My Page" → "Login" → "Forgot your password?"
*Password must be 5 or more alphanumeric characters.
Q: I would like to cancel my membership.
A. Please contact our customer center.
Q. Where can I log in?
A. You can log in from "My Page" using your registered email address and password.
Q. I registered on my computer, but can I log in from my smartphone?
A. Your registered email address and password will be the same for both your smartphone and computer, so you can log in.
Q. I get an error when I try to log in.
A. There may be an error in the email address you entered, or you may have registered as a member using an incorrect email address.
Please check your registration completion email and confirm your email address.
Q: I don't know the size of the product.
A.For product sizes, please refer to the size information on the product page.
Please note that BLESS products are measured when laid flat.
Q: The actual color is different from the product image.
A. Please note that the product photographed as a sample may differ slightly from the actual product in terms of specifications, processing, size, etc.
We strive to display product images as faithfully as possible, but depending on the settings and characteristics of your monitor, there may be slight differences in color compared to the actual product. Also, used products and other products with manufacturing defects such as fraying, scratches, and color unevenness are not eligible for exchange or return. Please note.
Q. Regarding product prices.
A. Product prices may change without notice, but please note that we cannot accept price changes after purchase.
Q: I would like to have the size adjusted.
A. We are very sorry, but we are unable to accommodate your request.
Q: I would like to order or reserve an item.
A.BLESS is unable to order or reserve products for you.
Q: How do I order?
A. The ordering process is as follows:
1. Log in
If you are already a registered member, please log in by entering your email address and password from My Page. You can also make a purchase without registering as a member.
2. Add the product to your shopping cart
If you find the product you are looking for, click "Add to Cart" in the product list or product details to add it to your shopping cart.
*Depending on the product, it may be out of stock, waiting for delivery, or may not be available for immediate purchase.
3. Check the contents of your shopping cart and select the delivery date (time)
You can change the order quantity or delete ordered items on the shopping cart screen.
If you would like to order other products as well, click [Continue Shopping] to go to the product page and continue selecting products.
Click on "Proceed to checkout" to proceed to the order process.
If you have a desired delivery date, desired delivery date, or desired delivery time, please select it from the options. If you would like the fastest delivery possible, please select "No preference."
4. Select delivery address, payment method and confirm order details
Enter your shipping address and select your payment method.
If the details of your order are correct, click [Pay now/Complete order].
Q: I can't place an order.
A: One of the following may be the cause.
■System error ⇒ Please try again after restarting your device.
■Customers who refuse to receive deliveries, are absent for long periods of time, or have a significant number of cancellations■If you are experiencing difficulty connecting to the line, etc., and the problem cannot be resolved, please contact customer support.
Q: I can't add any items to my cart.
A.If you are using a smartphone, cookies may not be enabled in your browser settings.
Please check your settings, or if you are unsure how to set it up, please contact your mobile phone company.
Q. I added an item to my cart but was unable to purchase it.
A. If an item is out of stock after you add it to your cart due to another customer purchasing the same item, you will not be able to purchase it.
The same applies if you lose your internet connection during a purchase or if your purchase session is interrupted due to an error on our server.
Q. I haven't received the order completion email.
A. An order completion email is sent automatically from the system.
If you do not receive a confirmation email, it may be because you have specified domain reception or your order may not have been completed. Please check the status of your order in "Order History" on your My Page.
If you have spam filters in place and are not receiving emails from BLESS, please unblock the domain "info@bless-silver.com".
*Please note that we cannot resend emails.
Q. I received duplicate order completion emails.
A. If you receive two or more order confirmation emails, it is possible that your order has been registered twice by mistake.
Please contact customer support as soon as possible.
Q. I would like to change my order.
A. We are very sorry, but please understand that we cannot respond to inquiries after your order has been completed.
Q. I would like to change my shipping address.
A. We are very sorry. Please understand that we cannot respond to inquiries after your order has been completed. After the product has been shipped, the inquiry number will be included in the product shipping completion email, so please contact the respective delivery company.
Q. I would like to cancel the item I ordered.
A. We are very sorry, but we cannot accept cancellations after an order has been placed. Please be sure to check the details before placing your order.
Q: I would like to confirm the details of my order.
A. You can check your order details from the "Order History" section of your My Page.
Q. The price has been reduced since I purchased it, so I would like it to be reduced again.
A. We will charge you the price at the time of your order. Please note that we cannot offer discounts on products once your order has been confirmed.
Q. Can I cancel the cooling-off period?
A. Under the provisions of the Specified Commercial Transactions Act, sales made through this service are not subject to the cooling-off system. The cooling-off system is not required to be applied to mail order sales. The cooling-off system is a system that protects customers from forced sales, such as door-to-door sales, and does not apply to mail order sales (including internet sales) where customers can consider purchasing of their own volition. Thank you for your understanding.
Q. I don't know how to use the coupon.
A. When using the coupon, please enter the coupon code in the "Coupon Code" section on the "Cart" page and confirm your order.
Q. If I cancel or return an order, will I get the coupon back?
A. Please note that we cannot refund coupons for cancellations, changes to orders, or returns.
Q: What payment methods are available?
A. You can choose from credit card, carrier payment, PayPay, Rakuten Pay, convenience store payment, and cash on delivery.
●Credit cards accepted: Five types available: JCB, VISA, Master, AMEX, and Diners.
JCB, VISA, MASTER, AMEX and Diners cards can be used for 1, 3, 6, 10, 12, 18 and 24 installment payments as well as revolving payments.
BLESS uses a system called SSL. Your card number will be encrypted before being sent, so please rest assured.
●Payment via smartphone (coming soon)
■ Docomo Payment This is a payment method in which you will be billed by NTT Docomo together with your monthly Docomo mobile phone charges.
・Please check your usage details on your computer or the dedicated sp-mode/i-mode site.
*Please be sure to check the monthly usage limit set by NTT Docomo before using the service.
*No fees will be charged.
For detailed instructions on how to pay with Docomo, please see the URL below.
https://service.smt.docomo.ne.jp/keitai_payment/start.html
■au Easy Payment/au WALLET (one-time payment)
This is a payment method in which KDDI Corporation will bill you together with your monthly au mobile phone charges.
・Please go to au ID → au Easy Payment/au WALLET to check your usage details.
*Please be sure to check the monthly usage limit set by KDDI before using the service.
*No fees will be charged.
For detailed instructions on au Easy Payment/au WALLET, please see the URL below.
http://www.au.kddi.com/mobile/service/payment/easy/
■SoftBank lump-sum payment This is a payment method in which you will be billed by SoftBank Corp. together with your monthly SoftBank mobile phone bill.
- To check your usage details, select "Payment in one lump sum" from "Fee and Payment Management" in My SoftBank.
*Please be sure to check the monthly usage limit set by SoftBank before using the service.
*No fees will be charged.
*Please note that you cannot use the service in the following cases.
・Hold at post office ・Hold at delivery company office (pick up at office)
・Forwarding of products ・Pick up at a convenience store ※Please note that we may contact you to verify your identity.
●Payment by cash on delivery Cash on delivery is a payment method in which you pay the product price directly in cash to the delivery company when the product is delivered.
If you choose cash on delivery, we will charge you an additional cash on delivery fee of 330 yen (tax included) or more.
*Cash on delivery is not available for deliveries to Okinawa Prefecture and remote islands.
*Cash on delivery is not available if the total amount exceeds 300,000 yen (tax included).
Q: I can't pay by credit card.
A. Please check again to make sure you have entered the expiration date and number correctly.
If you enter an incorrect credit card number or other information, your order will not be completed.
Q. I would like to know the date of payment for the item I purchased with my credit card.
A. The payment procedure will be carried out on the "order date".
The payment due date will vary depending on the credit card company you use, so please check the terms and conditions set by your credit card company.
[Paying by credit card for made-to-order products]
If you pay by credit card for products that take several days from the order acceptance period to delivery (such as "made-to-order products" or "pre-order products"), your credit card company may bill you or debit your designated bank account before the product is delivered. We apologize for any inconvenience this may cause.
Q.Can I use a credit card with a debit function?
A: Yes, you can, but please note the following:
*If you use a credit card with a debit function to pay, the order amount (full amount) will be immediately debited from your account via the debit function as soon as you place your order.
*If you return part of your order, your credit card will need to be authenticated again, which may result in double deductions from your account.
*If a refund is issued due to a return or duplicate order, the refund will be issued by your contracted card company at a later date. The time it takes for the refund to be completed will vary depending on the card issuer, but it may take up to 60 days.
Q. Can I issue a receipt?
A. Please print out the receipt from the issue page listed in your order email.
Q: I haven't received the convenience store payment email.
A. If you use convenience store payment, after completing your order, you will automatically receive a "Payment Acceptance Completed" email containing your payment number etc., in addition to the "Order Confirmation" email.
If you do not receive the email, it may have been sorted into your spam folder or blocked by your email settings. Please check your email settings again.
■Shipping and delivery information
Q.Where is the delivery company?
A.Delivery will be made by Yamato Transport, Sagawa Express, and Japan Post.
*Please note that we cannot specify the delivery company.
Q: How much is shipping?
A. The fee is 500 yen (tax included) nationwide.
Shipping is free for purchases of 10,000 yen (tax included) or more.
(Shipping to Okinawa Prefecture)
Less than 10,000 yen (tax included) 1,000 yen (tax included)
10,000 yen (tax included) or more: 500 yen (tax included)
* Varies depending on shipping size
*If you apply a free shipping coupon, there will be no shipping charge.
Q: How many days will it take to arrive?
A. We will ship within 3 business days (excluding weekends and holidays). Once the product has been shipped, we will send you a shipping completion email.
*Some products may be shipped within a maximum of 7 business days, excluding weekends and holidays.
*Please note that delivery may be delayed depending on the product and weather conditions. If you have not received your product within 7 days after receiving the shipping confirmation email, please contact customer support.
*Depending on your area, such as a remote island, it may take more than 7 days.
*Pre-ordered items will be delivered in the order of your order as soon as they arrive from the arrival (delivery) schedule posted on the website.
*The arrival (delivery) schedule for pre-ordered items may be subject to change. In such cases, we will contact you by email.
Q. I would like to check the shipping status of my product.
A. You can check this by going to "My Page" → "Order History".
・Confirmed
・Product preparation in progress
- Product in transit: The product has arrived in your area and is about to be delivered.
・Delivery completed: The product has been delivered.
・Products returned: All products have been returned to the warehouse.
Q. Can I specify the delivery date and time?
A. In the "Shipping Method" section on the order screen, you can specify the delivery date and time from 7 to 14 days after the order date.
If you would like the shortest delivery date, please select "Do not specify delivery date and time" when placing your order. *If "Not registered" is displayed when you search for the inquiry number, this means that registration with the delivery company has not been completed. Please wait a while and search again.
[Available time slots]
1) Morning (8:00-12:00)
2) 12:00-14:00
3) 14:00-16:00
4) 16:00-18:00
5) 18:00-21:00
Q. I would like to change the delivery address.
A. We cannot change the shipping address after the order has been completed.
If you have any problems, please check the delivery status from My Page ⇒ Order History. If it shows "Order Accepted", please contact customer support. If it shows anything else, we are unable to make any changes.
After shipment is complete, we entrust the management of your package to the delivery company, so please contact the delivery company (Yamato Transport, Sagawa Express) for detailed instructions or requests.
Q. Can separate orders be shipped together?
A. We are very sorry, but please understand that we cannot respond to inquiries after your order has been completed.
Q: What if I am not at home when the delivery is made?
A. If you are not at home, the delivery company (Yamato Transport, Sagawa Express) will send you a "notice of absence".
Please arrange your desired delivery date during the delivery period and receive your item.
If you do not contact the contact information written on the "Notice of Absence" or if the address is incorrect, the delivered item will be returned to our distribution center and treated as a refund. Please note that we will not be able to redeliver the item.
Q. Regarding redelivery of packages.
A. Your package can be stored by the delivery company (Yamato Transport, Sagawa Express) for up to 7 days from the date of shipment until you receive it.
Please note that if you do not collect your order within the storage period, it will be treated as a return (cancellation) and will not be re-delivered.
If you would like to purchase the product, please place a new order yourself.
*Please note that the item may be sold out at that time.
[Notes]
If you repeatedly decline to accept deliveries or are absent for extended periods of time due to personal reasons, we may be unable to accept your order, including orders for items that have not yet been shipped, and we ask that you be sure to accept your deliveries.
Q. I haven't received the item I reserved.
A. If the product has not arrived by the estimated delivery date listed on the website, please contact customer support.
Q. The product I received is defective or different from the product I ordered.
A. When the product arrives, please open it immediately and make sure to check that there are no defects in the product and that there are no errors in your order.
If the product you receive is defective, we will exchange it for the same product.
Please note that we cannot exchange the product for another item. If we do not have the item in stock, we will refund your money.
If the item was delivered incorrectly, we will exchange it for the correct item. If we do not have the correct item in stock, we will refund your money.
We will cover the shipping costs for the return. Please contact customer support for the return procedure.
Q. Can I ship overseas?
A. We are sorry, but we do not accept international orders.
Q: Can I return the product?
A. We cannot accept any exchanges due to customer convenience.
Please note that we do accept returns and exchanges for defective products and products damaged during shipping, so if you wish to return or exchange a product, please contact our customer center within 7 days of receiving the product. In this case, we will cover the shipping costs.
*Please be sure to contact us in advance as returns without prior notice (defective products only) will take time to process your refund.
*Please note that we may not be able to accept returns depending on the reason for the return.
[Products eligible for return or exchange]
- Products that have obvious defects in the product specifications (excluding those due to used processing)
・If the product is soiled or damaged during delivery ・If the product you receive is different from the confirmation email you received after placing your order
[Products not eligible for return or exchange]
・Products that have been returned without notice ・Products that have been received more than 7 days ago ・Products that have been used ・Products that are different from the image shown in the product photo ・Cases due to customer reasons (order mistake, metal allergy, etc.)
・Engraved products ・Sale items ・Lucky bags ・Outlet items ・Product packaging (cases/bags) ・Hang tags (product tags/price tags) ・Accessories ・Warranty cards ・Certificates of Authenticity ・Products missing parts of the set (for set products, please return all the items in the set together)
・Products that have been damaged, broken, soiled, or have developed perfume or tobacco odors while in the customer's possession ・Food products (supplements, etc.), opened cosmetics, underwear, swimwear, and other hygiene products ・Products shipped directly from the manufacturer ・Products with a delivery slip attached to the shoe box
*Although we handle all new products, please be aware that some fraying, creases, etc. may occur during the production process.
*When exchanging items, we may provide a refund if the item is out of stock.
*When your ordered items arrive, please open the package as soon as possible and check the items.
*When returning an item, please return everything that was delivered, including any shopping bags or catalogs that may have been included with the item due to an invoice or campaign.
Q: How will the refund be made?
A. It depends on the payment method, so please see below.
[If you use credit card payment]
We will cancel your credit card and refund you in part.
Please note that if an error occurs with the credit refund, we may change it to a "bank refund."
*If an error occurs, we will contact you.
[If paying by carrier billing]
If you return all items in your order, your payment will be cancelled.
However, please note that if a return is processed after the closing date, a charge will be recorded once and then deducted from the following month.
In the case of partial returns, the refund will be made by bank transfer to your designated account.
Q: Can I exchange it?
A: Please note that we do not accept exchanges for size or color.
Only in the case of a defective product will we exchange it for the same product, including size and color.
Ring size exchanges are only available once.
Please contact us using the inquiry form within 7 days of receiving the product.
Please note that the customer will be responsible for the round-trip shipping costs incurred when exchanging items.
[Products that are not eligible for ring size exchange]
・Products purchased outside the official BLESS online shop ・Products that have been used once ・Engraved products ・Outlet and lucky bag products ・Made-to-order products ・Products that have been delivered more than 8 days ago
Q. I would like to subscribe to the email newsletter.
A. To register for our email newsletter, please click "Subscribe to our email newsletter here" at the bottom of the online shop.
Q: I haven't received the e-mail newsletter.
A. Even if you have not set up filters yourself, filters may have been set automatically due to carrier updates.
If you are not receiving emails from BLESS, please unblock the domain "@bless-silver.com".
■How to unblock a domain ⇒ docomo: Add to "Domains or addresses you want to receive individually" ⇒ au: Add to "Receive list" ⇒ softbank: Add to "Allowed receiving list" *This may differ slightly depending on the device you are using. Please contact your mobile phone company for details.
Q. I would like to unsubscribe from the email newsletter.
A. Please unsubscribe using the "unsubscribe" link included in the email newsletter.
Q. I get an error message.
A.It depends on the connection environment of the device you are using, so it is difficult to give you detailed information on the cause.
If the error persists, please delete the cookies and cache from your browser, turn off your device, and then access the site again from the top of the page.
If the problem persists, please contact customer support with the following information:
-Device you are using -Browser you are using -Error message displayed -Date and time of the issue -Information about the product you are trying to purchase (e.g. product name, brand, etc.)
・The situation at the time (which page did you enter? etc.)
Q. What is the recommended environment?
A.We recommend the following browsers for optimal viewing of BLESS.
[Web browser]
For Windows:
○ Latest version of Chrome ○ Latest version of Edge
For Macintosh OSX:
○ Latest version of Safari ○ Latest version of Chrome
*This site uses web standard technologies such as CSS and JavaScript in order to improve accessibility and usability.
Please enable CSS and JavaScript functions and use one of the above browsers.
*If JavaScript is disabled, the page may display unexpectedly.
Please enable JavaScript when using this site.
*If you are using OS X Internet Explorer or a browser older than Mac OS 9.x, some parts of the layout may not be displayed correctly.
[Smartphone site]
For iPhone users:
○OS: iOS10 or later ○Browser: Standard browser
Android users:
○OS: Android ver.7 or later ○Browser: Latest version of Chrome
[Recommended communication speed]
Broadband environment recommended
Q: Who should I contact?
A. First, please check this page, and if the problem persists, please contact customer support.
For products purchased in store, please contact the store directly.
Q: I haven't received a reply to my inquiry.
A. If your inquiry is accepted successfully, you will receive an automatic reply email.
If you do not receive an email, the following may be the cause:
- If you have entered your email address incorrectly or have spam protection enabled, we apologize for the inconvenience, but please check your email address and contact us again, or remove the "@bless-silver.com" domain from your list.
The customer center is open from 10:00 to 17:00 on weekdays.
Inquiries received outside of business hours, on weekends, holidays, or on our company's closed days will be answered on the next business day.
Also, if we receive a large number of inquiries, it may take some time for us to respond.
Thank you for your understanding.